--- title: Service --- [Skip to content](https://playonholdings.com/service#main-content) [![](https://playonholdings.com/hs-fs/hubfs/PlayOn-Stroked-1.png?width=1556&height=495&name=PlayOn-Stroked-1.png)](https://playonholdings.com/?hsLang=en) - Playgrounds - [Plan & Design](https://playonholdings.com/planandesign) - [Inclusive & Accessible](https://playonholdings.com/inclusiveplay) - [Inspiration](https://playonholdings.com/inspiration) - [Custom Theme & Design](https://playonholdings.com/customplaygrounds) - [Build & Install](https://playonholdings.com/buildandinstall) - [Parts & Service](https://playonholdings.com/service) - [Splashpads](https://playonholdings.com/splashpads) - [Plan & Design Splashpads](https://playonholdings.com/customsplashpads) - [Custom Splashpads](https://playonholdings.com/customplaygrounds-1) - [Build & Install Splashpads](https://playonholdings.com/buildandinstallsplashpads) - [Recreation](https://playonholdings.com/recreationalproducts) - [Outdoor Fitness & Sports](https://playonholdings.com/fitnessandsports) - [Dog Parks](https://playonholdings.com/dogparks) - [Surfacing](https://playonholdings.com/surfacing) - [Shades & Shelters](https://playonholdings.com/shadesshelters) - [Site Furnishing](https://playonholdings.com/sitefurnishing) - Learn - [Continuing Education](https://playonholdings.com/continuingeducation) - [Funding](https://playonholdings.com/funding) - [Playground Basics](https://playonholdings.com/playgroundplanning) - About - [About Us](https://playonholdings.com/aboutus) - [Markets We Serve](https://playonholdings.com/markets) - [Brand Partners](https://playonholdings.com/brands) - [Meet the Team](https://playonholdings.com/team) - [Contact](https://playonholdings.com/contact) - [Contact](https://playonholdings.com/contact?hsLang=en) A Collaboration of Imagination! # Where Fun Takes Flight! [Online Courses](https://484997.hs-sites.com/thrifty/sectors) [Get Inspired!](https://484997.hs-sites.com/thrifty/book-meeting) ![](https://playonholdings.com/hubfs/inclusive%20splash%20pad.jpg) # Parts & Service **Let us help you fix it and find it!** [Get in Touch](https://playonholdings.com/contact?hsLang=en) Get your questions answered ## You're in good hands with our customer service specialists!  Have questions about replacement parts, equipment service, or maintenance? Complete the form below, and a member of our team will be in touch to help.  ### Service Request ![12\_BattleCreek\_blog1\_DJI\_0633](https://playonholdings.com/hs-fs/hubfs/POH%20Projects%20Page/12_BattleCreek_blog1_DJI_0633.jpg?width=1920&height=1438&name=12_BattleCreek_blog1_DJI_0633.jpg) ### Helping keep playgrounds safe, so the fun never has to stop! ### Our Customer Service team brings more than 20 years of combined experience in the playground industry and is here to help every step of the way. Whether you have questions, need replacement parts, require service, or are troubleshooting a playground issue, we're committed to providing knowledgeable, responsive support. [Learn more about our team!](https://playonholdings.com/aboutus?hsLang=en) FAQs ## Help us help you! We are dedicated to providing you with the best and fastest assistance possible. Help us help you by taking a moment to review these FAQs before reaching out to us. ##### [Who? Your Contact info](https://playonholdings.com/service#collapse1-widget_1700243471124) With your name, email and phone number, we'll know who to contact to get the ball rolling and answer further questions. ##### [What? Photos & Oder #](https://playonholdings.com/service#collapse2-widget_1700243471124) By providing photos of your entire play structure and specific area that needs service, we can better help you. Additionally having your original order number and installation date will expedite our efforts.   ##### [When? Timing](https://playonholdings.com/service#collapse3-widget_1700243471124) Reach out to our team as soon as you are aware of a concern.  Our team will work as quickly as possible to order new parts or service the structure. ##### [Where? Location](https://playonholdings.com/service#collapse4-widget_1700243471124) Please provide us with the name and address of the installation location so that we can gather additional information to assist you further. ##### [How? Our Service Team](https://playonholdings.com/service#collapse5-widget_1700243471124) After you have filled out the Service Request form, a member of our team will reach out to you to kickstart the process. [Have other questions? Contact us here](https://playonholdings.com/contact?hsLang=en) ## Our Products Let your imagination take the wheel with our limitless collection of play and recreation equipment.  The possibilities are endless! [Get Inspired!](https://playonholdings.com/inspiration?hsLang=en) ![Barn Theme](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/Barn-Theme_silo_qcc.jpg?width=1200&length=1200&name=Barn-Theme_silo_qcc.jpg) ![Untitled design](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/Untitled%20design.png?width=1200&length=1200&name=Untitled%20design.png) ![Early Childhood](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/CA_ChalkPreSchool__Structures_LTC-7512_QCC.jpg?width=1200&length=1200&name=CA_ChalkPreSchool__Structures_LTC-7512_QCC.jpg) ![Dynamo - net wave-1](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/Dynamo%20-%20net%20wave-1.webp?width=1200&length=1200&name=Dynamo%20-%20net%20wave-1.webp) ![UP-Rail-Rider\_New-Products](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/UP-Rail-Rider_New-Products.jpg?width=1200&length=1200&name=UP-Rail-Rider_New-Products.jpg) ![Sprayers](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/sprayer%202.png?width=1200&length=1200&name=sprayer%202.png) ![unlimited play playground](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/unlimited%20play%20playground.jpg?width=1200&length=1200&name=unlimited%20play%20playground.jpg) ![Dynamo - ropes](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/Dynamo%20-%20ropes.webp?width=1200&length=1200&name=Dynamo%20-%20ropes.webp) ![toddler climber](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/toddler%20climber.jpg?width=1200&length=1200&name=toddler%20climber.jpg) ![BUBBLE\_GUM\_2](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/BUBBLE_GUM_2.png?width=1200&length=1200&name=BUBBLE_GUM_2.png) ![NRG-Kinetics\_Net-Challenge-Hub\_200203731\_REN-1](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/NRG-Kinetics_Net-Challenge-Hub_200203731_REN-1.jpg?width=1200&length=1200&name=NRG-Kinetics_Net-Challenge-Hub_200203731_REN-1.jpg) ![Maypole\_200201376\_silo\_qcc](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/Maypole_200201376_silo_qcc.jpg?width=1200&length=1200&name=Maypole_200201376_silo_qcc.jpg) ![Castle-Theme\_silo\_qcc](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/Castle-Theme_silo_qcc.jpg?width=1200&length=1200&name=Castle-Theme_silo_qcc.jpg) ![Fire-Truck-Theme\_silo](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/Fire-Truck-Theme_silo.jpg?width=1200&length=1200&name=Fire-Truck-Theme_silo.jpg) ![Frontier-Theme\_silo\_qcc](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/Frontier-Theme_silo_qcc.jpg?width=1200&length=1200&name=Frontier-Theme_silo_qcc.jpg) ![Hoop-Alley\_200201116\_silo\_qcc](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/Hoop-Alley_200201116_silo_qcc.jpg?width=1200&length=1200&name=Hoop-Alley_200201116_silo_qcc.jpg) ![Infinity-Web\_200200630\_silo\_qcc](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/Infinity-Web_200200630_silo_qcc.jpg?width=1200&length=1200&name=Infinity-Web_200200630_silo_qcc.jpg) ![UP-Rail-Rider\_New-Products](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/UP-Rail-Rider_New-Products.jpg?width=1200&length=1200&name=UP-Rail-Rider_New-Products.jpg) ![Turnabout-Spinner-with-Wheelchair\_REN](https://9212537.fs1.hubspotusercontent-na1.net/hub/9212537/hubfs/Turnabout-Spinner-with-Wheelchair_REN.jpg?width=1200&length=1200&name=Turnabout-Spinner-with-Wheelchair_REN.jpg) ![PlayOn-Stroked-1](https://playonholdings.com/hs-fs/hubfs/PlayOn-Stroked-1.png?width=200&height=64&name=PlayOn-Stroked-1.png "PlayOn-Stroked-1") **Stay Connected!** [Follow us on Facebook](https://www.facebook.com/profile.php?id=61553783390022) [Follow us on LinkedIn](https://www.linkedin.com/company/play-on-holdings/about/) [Follow us on Twitter](https://www.youtube.com/@LTCplaygrounds) [Follow us on Facebook](https://www.instagram.com/playonholdings/?hl=en) [![Great Lakes Recreation Co. 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